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Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB)

If you cannot proceed beyond the Printer Connection screen, check the following.

  1. Check1 Make sure USB cable is securely plugged in to printer and computer.

    Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.

    Important

    • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable.

  2. Check2 Follow procedure below to connect printer and computer again.

    Important

    • For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.

      If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password are necessary to unlock.)

    1. Unplug USB cable from printer and computer and connect it again.

    2. Make sure no printer operation is in progress and turn off.

    3. Turn on printer.

  3. Check3 Follow the steps below to install Printer Driver again.

    1. Download the latest Printer Driver.

    2. Turn off printer.

    3. Shut down computer.

      After shutting down, restart your computer and install the latest Printer Driver downloaded in step 1.